The DriveDrill Pass Guarantee

What it covers

Every paid DriveDrill purchase, for everyone, whether bought in the App Store or online (when a parent pays by the link from the app): any subscription charge, whatever the plan, or a one-time purchase (Full Access, Motorcycle Full Access or CDL Full Access). Covers purchases made on or after 4 October 2026. A free trial, where one is offered, costs nothing, so there is nothing to refund for it.

What you get back

We refund the DriveDrill charges from the 45 days before your test. For a subscription, that is every charge made in those 45 days; for a one-time purchase, it is that purchase.

The conditions

All three must be true:

1. You passed at least 5 full mock exams in DriveDrill (reached the exam's pass score), and the last one was within 30 days before your knowledge test. For a car or motorcycle test, the 5 exams must be for your state and type of test. For a CDL test, they must be practice exams in the CDL section, for the CDL test you took. (In CDL and Motorcycle, the app calls them practice exams.) For a purchase made before 14 October 2026, the earlier condition applies: at least 3 full mock exams taken, passed or not.
2. You took your state's knowledge test within 45 days after each purchase or renewal charge you claim.
3. You claim within 30 days of the failed result.

How to claim

Email support@drivedrill.app with:

• a photo of the failed result (the DMV's notice or score sheet);
• a screenshot of your mock exam history in DriveDrill (version 1.8 or later: Settings › Mock exam history; in CDL and Motorcycle it is Practice exam history);
• the receipt email for each charge you claim (from Apple, or the payment email for an online purchase).

You may cover your licence number, date of birth and address on the result before you send it.

One claim per person, and it is not transferable. We answer within 5 business days.

How the refund works

Online purchases (paid by link, for example by a parent) are refunded by us, to the card that paid, once your claim meets the conditions. If a parent paid, either of you can claim.

App Store purchases are refunded by Apple, so there are two steps:

1. When your claim meets the conditions, we confirm it by email and ask you to request the refund at reportaproblem.apple.com. Apple usually answers within 48 hours.
2. When Apple asks us about your request, we tell Apple your claim qualifies under this guarantee. Apple makes the final decision on App Store refunds.

Not covered

• Road (driving) tests.
• Tests outside the United States.
• Purchases made anywhere other than the App Store or DriveDrill's own online payment link.
• Charges already refunded.

Changes to these terms

DriveDrill may change these terms for future purchases. The terms in force on your purchase date are the ones that apply.

These terms are also part of DriveDrill's Terms of Use. Questions: support@drivedrill.app.

DriveDrill is an independent study app. It is not affiliated with, endorsed by, or connected to any state motor vehicle agency.